Although auto sales in the U.S. increased significantly year-over-year in Q2 2021, auto insurance shopping only saw modest gains for the same period. According to J.D. Powers's Quarterly Shopping LIST Report, which is produced in collaboration with TransUnion, shopping volumes for auto insurance rose 0.3% overall in the second quarter, while all U.S. regions reported higher shopping volumes versus Q1, signaling a rebound to pre-pandemic norms. TransUnion specifically observed a 19.5% increase in car insurance shopping activity for consumers in the highest-risk group in Q2. This group, however, also experienced a dramatic decrease in activity for the same period in 2020.

Source: Quarterly Shopping LIST Report: Q2 2021 Source: Quarterly Shopping LIST Report: Q2 2021
Michelle Jackson, director of personal lines market strategy at TransUnion, said in the report that price continues to be the main driver of auto insurance shoppers. "Additionally, the increase in the proportion of insurance shoppers with mortgage trades signals the growing importance to consider the consumer's broader insurance needs," she added. The report also identifies auto insurers' customer loyalty trends. For instance, Geico was the most quoted carrier in the south, west and northeast regions of the U.S. in Q2 2021, whereas Progressive was the most quoted carrier in the midwest. J.D. Power also tracked the auto insurance carriers that lost or gained customer loyalty based on the percent of current customers shopping in Q2. Click through the above slideshow to reveal these companies. Related: |

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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