Despite the buzz among insurance-industry leaders and technologists around the potential impact of such tools such as smart devices, wearables and drones, there is a wide range of technology adoption and maturity among insurers, according to the report, "Emerging Technology in Insurance: AI, Big Data, Chatbots, IoT, RPA, and More," produced by the Novarica Research Council. "Insurers continue to experiment with and adopt new technologies where there is a clear business case to do so," researchers concluded. But not all available technology tools are easily assimilated into insurance business processes, and many are still in the experimental phase. The study analyzes responses from more than 100 insurers. Among its key findings: 
See also:
- RPA and chatbots continue to expand; and
- Artificial intelligence and big data remain areas of intense activity.
See also: Want to continue reading?
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Elana Ashanti Jefferson
Elana Ashanti Jefferson is ALM PropertyCasualty360's Editor in Chief. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
