As insurance carriers are looking for ways to modernize their operations, one area that's ripe for opportunity is claims. Claims organizations are moving away from manual processes, which can lead to inefficiencies, leakage and poor customer experiences. They are looking to capitalize on ways data and automation can improve the experience. The introduction of data sophistication, or the strategic integration of data into workflows, is positioned to improve the experience for carriers and their customers, and the industry is ready at this critical, post-2020 juncture.
We recently spoke with Frank Cesario, director, auto claims vertical at LexisNexis Risk Solutions to understand how insurance companies are introducing data sophistication into their processes. Join us as he explains the vision for claims triage and how a triage operation leveraging data sophistication increases efficiencies, stops leakage and improves the claims experience.
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