Always assume that no one understands the claims process except a claims professional. If I were the injured employee, my anxiety level would drop substantially if, as soon as my manager reported my injury, I received an SMS from the insurance carrier saying, Always assume that no one understands the claims process except a claims professional. If I were the injured employee, my anxiety level would drop substantially if, as soon as my manager reported my injury, I received an SMS from the insurance carrier saying, "We're here — we've got you." (Credit: wellphoto/Shutterstock.com)

Workers' compensation customers entrust their carrier to both take care of their injured employee and protect their company from financial harm. Each claim is unique, and workers' comp claims adjusters often feel like they are expected to be jugglers or even magicians.

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