Here are the reasons why digital completion is key to insurers' success, bringing ROI in both the short and long term. (Photo: Shutterstock)
Insurance companies have made significant strides over recent years to digitalize and ramped up digital investments during the COVID-19 crisis. Yet, far too many consumers still find that not everything is digital and journeys that are started online still need to be completed through some other channel, whether that's face-to-face, email, or fax.
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