Behavioral biometrics can help enhance the security solutions already being used by insurers by providing authentication that is frictionless and less invasive while using existing technology to better leverage their investments. (Credit: metamorworks/Shutterstock.com)
The COVID-19 pandemic has dramatically expedited the adoption of digital technologies for insurers and their customers. Business processes that were once done in person to ensure security and integrity are moving to mobile apps and digital devices. So how do insurers verify that digital customers are who they say they are to help protect their information? Passwords, multi-factor authentication and facial recognition are a good start. And most insurers have deployed identity access management (IAM) solutions to improve the customer experience, minimize risk and ensure compliance with evolving privacy regulations.
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