The 2020 Atlantic Hurricane season was one of the most active on record. The loss adjusting and claims industry had to quickly adapt with new tools, technologies and resources for storm damage assessments and resolutions during the unprecedented COVID-19 pandemic that persisted throughout the season. This year's hurricane season will pose similar challenges. A look back at 2020, however, offers insight into lessons learned that could provide guidance for responsive loss adjusting and effective claims management for the 2021 season within the ongoing pandemic.
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