Does your insurance agency have a unique and inspiring story to share? Then apply now for the 2021 Agency of the Year Awards! Nominations are being accepted through June 11, 2021, and there is no fee to enter. (Shutterstock) Does your insurance agency have a unique and inspiring story to share? Then apply now for the 2021 Agency of the Year Awards! Nominations are being accepted through June 18, 2021, and there is no fee to enter. (Shutterstock)

The COVID-19 pandemic indelibly changed business and society. Insurance agencies that seamlessly maintained or transitioned their operations to the digital space have thrived while those that were slower to innovate have struggled to keep up.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].