Across the country, businesses are reopening in some fashion, but going back to work after months of operating from home will look very different. As companies and employees navigate returning to work during the pandemic, there are multiple issues to be considered as employers balance the needs and concerns of their employees against those of their customers and clients.
Melissa Jones is the executive vice president and chief human resources officer at CSAA Insurance Group and provides some specific details on how to navigate this new environment in the latest Insurance Speak podcast.
She shares that before the pandemic, approximately 10% of CSAA's workforce operated from home; however, all of that changed in March 2020, and within two weeks, the company had 98% of its employees who were remote. "It was no small feat," she says.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
