According to a Harvard Business School research paper, the finance and insurance industry saw 79% of its workforce go virtual in 2020 amidst the pandemic. (Photo: Girts Ragelis/Shutterstock)
For the insurance industry, 2020 proved to be as much a panacea as it was a disruptor. In rapid succession, the industry went from business as usual to having 79% of its workforce (including those in financial services) go virtual, according to a Harvard Business School research paper. In that one move, the insurance industry was forced to adopt and adapt to technology at a head-spinning pace.
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