Claims systems and risk management information systems offer dashboards, as do many service providers, but what should program managers expect from these tools?
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These days with a plethora of business intelligence tools, it seems as if workers' compensation managers should have all the information they need to improve their program's performance. So why are so many still struggling with data?
Many IT departments are busy with a plethora of projects, leaving managers to fend for data themselves. Above all, managers want a way to get their arms around the most important performance indicators, especially as "big data" continues to grow.
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