Focusing on the future. Insurers are entering into a new risk environment as businesses reopen amidst the pandemic. (Photo: alphaspirit/Shutterstock)

It's been a year since companies shut down for the pandemic, moved to a virtual or hybrid work environment, and parents became full-time caregivers, teachers, cooks and more in addition to their day jobs. Like a bad Groundhog Day movie rerun, life has taken on a certain sameness – virtual meetings, blending the workday with home and school responsibilities, wearing masks if you venture out, social distancing, and buying clothes, groceries and other necessities online.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]