A commonality among the top-rated home insurers are high scores in customer service, claims processing and price, according to a study by Insure.com. Additionally, top-rated companies had planned renewal rates of at least 90%, according to the site, which noted the findings indicate consumers are more interested in efficient claims handling and customer services than big discounts. While discounts aren't everything, consumers are showing an increased willingness to share more personal data with insurers for the chance at lower rates. "Prices are easy to check and compare, but policyholders say what's most important to them is excellent customer service," Penny Gusner, senior analyst for Insure.com, said in a release. "Customer service is the number one reason why customers stay with their company." The above slideshow highlights the top-rated home insurers based on various homeowner profiles, according to Insure.com's ranking. The highest-rated home insurance providers, in an unranked order, are: |
- State Farm
- American Family
- Liberty Mutual
- Allstate
- AIG (American International Group)
- Safeco
- Erie Insurance
- Auto-Owners Insurance
- Travelers
- Nationwide
Insure.com's survey of top home insurers was developed by collecting customer ratings for 15 leading companies. More than 2,800 current customers gave feedback in the home-specific survey, according to the site. Related: |
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