Troy says one of the major changes he's seen in the insurance industry over the last decade has been the increased reliance on technology. (Photo: CSAA)
Thomas Troy has been the president and chief executive officer of Walnut Creek, Calif.-based CSAA Insurance Group, an AAA insurer, since April 2019. Our conversation covered a wide range of topics, including technology, changes within the industry, and the future of insurance. (Responses were edited for space.)
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
