The COVID-19 pandemic forced rapid digitization of process and spurred fresh cyber threats. All of these dynamics created an opportunity to increase cyber insurance coverage. (Photo: LeoWolfert/Shutterstock.com) The COVID-19 pandemic forced rapid digitization of process and spurred fresh cyber threats. All of these dynamics created an opportunity to increase cyber insurance coverage. (Photo: LeoWolfert/Shutterstock.com)

If we learned anything in 2020, it was that agile, innovative insurance organizations fare better when faced with unpredictable disruption.

Insurance has traditionally lagged behind others in the digitization of its business operations. It follows that the industry faced many hurdles when the pandemic hit. But consumers and businesses alike still need financial protection from cyber incidents. Serving them online created both challenges and opportunities.

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