Insurance Speak: Mapping the future of short, simple customer journeys

Between the now steady infiltration of InsurTech disruptors and the many consequences of the global pandemic, change and uncertainty have become the status quo in the insurance world.

As companies work to weather the storm of technology advances, evolving customer demands, and new competition, core operational principles are more important than ever. At the top of that list is building and maintaining strong relationships at any and every level.

In the latest episode of Insurance Speak, Jim Dwane, CRO of bolt, discusses how, whether due to desire to go fast or “just didn’t know better,” companies build a myriad of “peer-to-peer” connections with carriers and the challenges that these relationships come with. Dwane identifies risks to watch and explains why he expects these situations to accelerate as more carriers adopt the model of “plug and play” technology.

In his conversation with PropertyCasualty360, Dwane also shares his insight on the state of alternative distribution in P&C in 2021 and the future of short and simple customer journeys.

Listen in the player above, or on Spotify, Apple Music, Google Play and Libsyn. New episodes of Insurance Speak publish every Wednesday, so be sure to subscribe.

Related:

• Back to normal: The workplace in a post-COVID world
• Insurance Speak: Core values are more important than ever in the COVID-19 era
• Insurance Speak: Staying connected in a social distanced, digital world