Troy Korsgaden, author of "Discussion Partner: A Radical Transformation to Unrivaled Service in the Insurance Industry," discusses some of the most common challenges agents today wrestle with when facing rapid digitalization and automation.
As some agents struggle to adapt to emerging technology and evolving customer demands, Korsgaden offers solutions on how to overcome them and become more tech-savvy.
In this week's installment of Insurance Speak, Korsgaden shares his insight into what today's insurance customers are really looking for from their carrier and how agents can — or must — evolve to serve their clients better and expand their customer base.
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