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Troy Korsgaden, author of "Discussion Partner: A Radical Transformation to Unrivaled Service in the Insurance Industry," discusses some of the most common challenges agents today wrestle with when facing rapid digitalization and automation.

As some agents struggle to adapt to emerging technology and evolving customer demands, Korsgaden offers solutions on how to overcome them and become more tech-savvy.

In this week's installment of Insurance Speak, Korsgaden shares his insight into what today's insurance customers are really looking for from their carrier and how agents can — or must — evolve to serve their clients better and expand their customer base.

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Danielle Ling

Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].

Agency Management
Sales & Marketing
Technology Implementation
Commercial Lines
Personal Lines