Chief claims officers are responsible for managing the parts of the loss ratio (both ALAE and ULAE) within their control. (Photo: Pormezz/Shutterstock.com)
Tom Wilson, CEO of Allstate, on their investor call, stated, "We're growing, but GEICO and Progressive are growing auto insurance market share faster, through massive advertising spending and low-cost structures."
Even though Allstate reported premium increases of 5.6% and a combined ratio of 85.0%, which is 0.3% better than 2018, they are continuing to look for ways to get more efficient. In October, they announced layoffs that were part of their December 2019 "Transformative Growth Plan," that had three stated goals:
- Overhaul how it does business
- Boost efficiency
- Reduce expenses
Interestingly enough, just a few months earlier, Hartford announced their "Hartford Next" initiative to save $500 million annually through "operational transformation and expense reduction."
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