Insurers have changed in the last decade, slowly transforming outdated business practices to bring more flexibility and agility to operations and customers.
The initial challenge wasn't so much an aversion to new technology as it was about skepticism and resistance towards disrupting proven business models that have been in place for years. The famous book "The Innovator's Dilemma," by Clayton Christensen, described this kind of predicament. Does a company serve its customer base with incremental improvements or bring disruptive solutions to market that potentially alienate their existing customers?
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.