"How to Adapt and Prosper: Agency of the Year Award Winners' Roundtable" is a webcast happening Wed., Oct. 28, 2020, at 2 p.m. ET.

The insurance agency of today looks a bit different than it did five years ago — or even a year ago.

As illustrated in the October issue of NU Property & Casualty magazine, thriving as an independent insurance agency in 2020 and beyond takes collaboration, technical smarts, and heart. The three winners of the 2020 Agency of the Year Award illustrate these characteristics in spades.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson is ALM PropertyCasualty360's Editor in Chief. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].