Editor's Note: Part 1 of this two-part series examined the growing risk of negligent security cases and the impact on premises liability claims.

Investigation protocols following an attack

The most important goal for a claims professional after a violent attack is to learn about the event as soon as possible, and the most effective way to ensure the investigation happens quickly is to have someone from the claims group included on the "Emergency Call List" for the insured. (If the insured does not have an Emergency Call List, then address that issue immediately.) This enables the claims professional to learn about the event in real-time, to determine if the incident is sufficiently serious, and to send counsel and a security expert to the scene immediately, based on that initial evaluation.