What do claims adjusters make?

If you’re a claims professional, watch your email for the 2020 Annual Claims Salary Survey. For more than two decades, Claims Magazine has tracked the evolution of the insurance claims industry, identified the pain points for adjusting staff and provided their insights on the prognosis for its future.

The survey is open to independent and company adjusters and claims-related personnel and asks about benefits, hours worked and of course, salary details. This year we’ve added some new questions concerning the impact of the coronavirus on the claims process and workload.

In 2018, the Bureau of Labor Statistics found that there were 206,090 claims adjusters, examiners and investigators; 230,470 insurance claims and policy processing clerks; 375,720 sales agents; 59,960 first-line supervisors and managers; and 84,540 underwriters in the insurance industry. At that time, the average annual salary was $67,060 or around $32.24 per hour.

With the advent of the coronavirus, technology has played a more critical role as policyholders learn to use apps and mobile devices to capture photos of damage, report claims online and meet with adjusters remotely when possible. The outcome for many companies has been positive as insureds and claims staff adjust to a new remote environment. How will these factors affect claims going forward? We’ll need your input and insights to answer that question.

The deadline to participate in the survey is Sept. 30th and it can be accessed here.

Related:

• Pandemic has employees rethinking the value of work benefits
• Surveying the changing world of claims