Who's using what in P&C insurance: September 7, 2020
Insurance technology news from USAA, Central Insurance, Protecdiv and more.
Central Insurance selected Shift Technology to support fraud detection and subrogation initiatives. As a result, Central Insurance will deploy Force, Shift’s fraud detection solution to uncover suspicious behaviors in the insurer’s auto and property claims processes. The insurer also will use the technology more quickly and accurately identify property claims that may be appropriate for subrogation recovery.
RubiQon Risk & Insurance Services selected OneShield Market Solutions as its Software-as-a-Service provider for policy, billing, claims and reporting. OneShield provides end-to-end policy management, from quoting, binding and servicing to handling the billing life-cycle. OneShield also offers comprehensive claims administration from first notice of loss through to payment. Extended capabilities include document management, reporting and analysis.
Southern Trust Insurance Co. selected Insuresoft’s Diamond platform for its auto, homeowner and umbrella lines of business. The companies collaborated to define a new auto program that could be more competitive in the marketplace, with better third-party and report-ordering interfaces for a more streamlined business process. Favorite features include data prefill, which saves agents time, as well as the mobile app and customer portal, which allow agents and customers to easily access policy information.
USAA selected Veruna AMS for its agency modernization initiatives. Veruna’s platform now features robust customer relationship management capabilities, an upgraded user interface, more dynamic dashboards, enhanced email capabilities, and a completely redesigned activity timeline.
Protecdiv selected Applied‘s Digital Agency platform to digitally enable their tier-one insurance and reinsurance brokerage. Applied’s software will enable the agency to automate policy workflows and manage their Property & Casualty business in the cloud, providing operational flexibility regardless of location. Protecdiv also will implement a customer self-service portal and mobile apps for staff and customers to create a digital experience throughout the policy lifecycle.
Fino Services selected Input 1 Payments to enhance their agent and customer relationships and their business services. Fino Services searched for a payment platform built for the insurance industry, which met their growing insurance needs. The top of their search criteria included having a payments solution that would seamlessly integrate with its existing processes and have the ability to provide customers with a secure and user-friendly payment experience. Input 1 is an industry-leading provider of insurance billing and payment solutions.
Topsail Re selected DXC Technology to deploy an end-to-end solution to support the complete reinsurance life-cycle. Topsail Re is deploying the DXC SICS solution — a leading reinsurance management platform implemented on Amazon Web Services — to help manage their book of business. This will include treaty management, improving claims administration, ensuring accuracy with accounting transactions and reducing operational costs to support anticipated expanded growth.
Dovetail launched Dovetail for Agents, a next-generation quote, bind, and issue platform for independent agents in the U.S. The new platform is 100% API-enabled and powered by Marsh’s Bluestream cloud-based technology, makes it easy for carriers to add products. Since launching one of the first multi-carrier, multi-product technology platforms for the independent agent channel in 2006, Dovetail has remained focused on making the procurement of small commercial insurance easy and efficient for insurance agents and their small business clients. Dovetail for Agents continues this commitment by providing agents a new intuitive user interface, real-time quotes, end-to-end quote, bind, and policy issuance, and access to top insurance carriers.
California Fair Access to Insurance Requirements Plan selected One Inc Digital Payments Platform to expand payment capabilities and streamline reporting. The payments software integrated directly into California FAIR Plan’s existing systems, which helped limit costs and minimize disruption for current users. In the second phase of the implementation, California FAIR Plan will expand payment channels to include One Inc’s Interactive Voice Response system.