A survey from Nationwide found that agents are confident they are meeting the needs of their customers, yet some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock) A survey from Nationwide found that agents are confident they are meeting the needs of their customers. Yet, some business owners and consumers have a different perspective on the services agents should provide. (Photo: Shutterstock)

The challenges of this year have heightened consumers' awareness of their insurance policies, causing many to evaluate whether their agents are servicing their needs.

According to Nationwide's latest Agent Authority research, some customers believe their insurance agents can do more to support them.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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