Aligning with an evolving "new normal" will require insurers to audit existing processes and consider new options. (Photo: J. Disney/ALM)
Digitization proved a game-changer for insurers when the pandemic made its way into the United States. Amid stay-at-home orders, carriers with systems in place to support remote operations found themselves at a distinct advantage.
Now, in the thick of the pandemic, insurers that have not yet adopted a highly digital approach must determine how best to meet policyholders' demands for business continuity and an optimal claim experience, including faster, safer claim payments.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
