During the pandemic, many insurers are paying repair shops to disinfect and clean a vehicle for contamination before it is returned to the customer. (Photo: Shutterstock)
Insurance companies operate in the world of mitigating risk. But the outbreak of COVID-19 has forced insurers to reassess even the most basic of processes that now carry with them additional dangers. This is especially true when it comes to customers interacting with third-parties doing repairs to their vehicle, which may, in turn, expose your customer upon receipt of their newly repaired car.
Whether it's roadside, mechanical or body shop repairs, in most cases, there will be some level of physical contact between the service provider and a vehicle that may need to be addressed before your customer is confident that you've addressed any concern over contamination.
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