California takes workers' comp claims online during pandemic
Digital tools such as this are relevant not only in the workers' compensation space but across the entire insurance industry.
The global coronavirus pandemic catalyzed numerous tech-driven innovations in the insurance industry. Here’s one to come out of California.
The California Workers’ Compensation Institute recently released an online application to support interactive analyses and comparisons of COVID-19 and non-COVID-19 claims. The new tool features data integrated from sources including the Bureau of Labor Statistics, the California Division of Workers’ Compensation (DWC), and the Workers’ Compensation Information System (WCIS).
The digital tool analyzes California workers’ comp COVID-19 and non-COVID-19 claims submitted within the first six months of both 2019 and 2020, including 14,470 COVID-19 claims from 2020.
Digital tools such as this are relevant not only in the workers’ compensation space but across the entire insurance industry. It follows that similar online options have surfaced for the hospitality industry. They help manage business interruption claims, virus exclusion communications, and loss of business income arguments.
Powerful digital interface
The tool features a dozen different metrics and several areas of analysis for the user to explore and use for analysis, including COVID-19 claim counts by month, with the ability to filter by industry, region, worker demographics, and injury characteristics. It also features denial rates for both COVID-19 and Nnn-COVID-19 claims by month, and a chart that provides the 2019 claims numbers, the 2020 predicted claims numbers, and the actual number of claims filed in 2020 by month.
CWCI reportedly plans to refresh the page regularly in order to keep the information current, and eventually include additional data when claim type and cost data becomes available.
You can access the interactive online service here: California COVID-19 and Non-COVID-19 Interactive Tool.
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