A silo-ed business structure can make it difficult for insurers to recognize and coordinate fraud response efforts. Fraudsters know this, and take advantage by attacking from every direction. (Shutterstock) A silo-ed business structure can make it difficult for insurers to recognize and coordinate fraud response efforts. Fraudsters know this, and take advantage by attacking from every direction. (Shutterstock)

In March, the abrupt shift to remote living caused chaos for businesses and consumers alike, with many turning to computers and other devices for work, school, socializing and even grocery shopping.

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