When customers interact with a chatbots, it is very similar to chatting with a human being. (Photo: Shutterstock)
Artificial intelligence (AI) has changed the insurance industry — and customer service is no exception. One of the most common forms of AI are the use of chatbots — instead of interacting with a human, you're "chatting" with a bot that's programmed to understand your questions and direct you to the right place.
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