Technology is changing how adjusters capture images of losses. Drones can capture precise pictures of damage, keeping adjusters and property safe. (Photo: sassinsky art/ALM archives)
A highly contagious and too-often deadly virus has pushed many industries, including insurance, to a major inflection point. As we continue adjusting to events, some wonder when or if we will return to "normal." Others — and I number myself among them — hope we evolve to a new and better "normal." This hope is credible because packaged along with the risk and the disruption of COVID-19 has been a rare opportunity: fertile ground for overdue change.
Remember when the local Radio Shack was the place to go for cutting-edge electronics? Today, with the Information Age reaching 50, that iconic brick-and-mortar store is gone, and everything it sold has collapsed into the palm of your hand. In one sleek device, you carry a telephone and answering machine, a camera, camcorder, audio recorder, radio, alarm clock, music player, a navigation device, calculator, computer, flashlight, television and more. And they all work together as a seamless, simple flow that delights the user.
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