The coronavirus has presented new challenges to the independent agent channel. (Photo: Shutterstock) The coronavirus has presented new challenges to the independent agent channel. (Photo: Shutterstock)

Independent insurance agencies are facing unique challenges due to the COVID-19 pandemic. Agency owners are asking questions such as, "How will I get my business back up and running? Will my revenues decrease? and will I lose clients?"

John Tiene, an executive consultant for Strategic Agency Partners, has more than 30 years of experience in the insurance industry. In this Q&A, he shares his insights and advice to the agents and brokers who are navigating the hurdles of a new economy and way of working.

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