Many insurance coalmines have pledged support to customers, communities, employees and partners during the COVID-19 pandemic. (Photo: Shutterstock) Many insurance companies have pledged support to customers, communities, employees and partners during the COVID-19 pandemic. (Photo: Shutterstock)

Even during a pandemic, insurance clients still have needs. Whether it's securing new coverage, requesting a quote, or making amendments to existing policies, insurance companies have had to alter dynamics to meet client expectations. That has meant shifting how they work with agent and broker partners around the country — and world.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

Agency Management
Customer Experience
Commercial Lines