Today's vehicles are designed to reduce the likelihood of accidents, but when they do occur, connected car technology in the vehicles can help reduce the overall claim cycle time. (Photo: Shutterstock)
Perhaps one of the most exciting outcomes of technologies such as cloud, IoT, mobile and artificial intelligence (AI) is their ability to help companies deliver connected, self-directed, highly personalized, curated experiences to their customers.
In the automotive insurance industry, more and more carriers are implementing some or all of these technologies to guide and assist their consumers through many facets of the insurance experience, including claims, policy updates, insurance shopping and more. And the improved access to these technologies has helped drive auto insurance customer satisfaction to its highest level since CY 2000, according to J.D. Power. These capabilities are being introduced at a time when the vehicles themselves are also being loaded with more technology to guide and assist the consumer with vehicle ownership and driving experience.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
