An adjuster's tone, words and body language can demonstrate caring and concern for a policyholder experiencing one of the worst days of his life. (Photo: Shutterstock)
In early September, I recall watching the news as one of the most powerful storms passed over the Northern Bahamas, where my parents and immediate family had resided for decades. As a Bahamian native, tropical weather was no secret, but this historic storm was different, and the strength and stalled movement had those out of the path hoping for the best but expecting the worst. We knew Hurricane Dorian would be catastrophic.
The coronavirus (COVID-19) pandemic has "hit" the entire world with the same impact of a category five hurricane. No country has been untouched by some aspect of the virus, from medical care to economic upheaval. The uncertainty, fear and anxiety that victims of a hurricane have as the storm is approaching are the same emotions that everyone is currently having as the coronavirus spreads, the death toll grows and businesses remain temporarily closed.
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