Celent presents 2020 Model Insurer Awards

The annual Model Insurer program recognizes the use of technology the 'epitomizes best practices.'

Effective innovation requires insight, which is the focus of Celent’s annual model insurer awards. (Photo: Shutterstock)

On Thursday, April 16, as part of its annual Innovation and Insights Day, Celent announced the winners of the Celent Model Insurer 2020 Awards. The annual Model Insurer program was launched 14 years ago to recognize “the effective use of technology by insurers through their implementation of IT programs that epitomize best practices for technology projects.”

The Boston-based financial services research and advisory firm, which is a member of the Oliver Wyman Group/Marsh & McLennan Companies, outlined these areas as part of its Model Insurer Awards. Insurance companies that vie for the annual prize are measured based on the following five essential tech criteria:

The 2020 competition included more than 70 insurers of all sizes from 32 countries for a total of 112 nominations.

For the second year in a row, AIA International was selected as Celent Model Insurer of the Year 2020 in recognition of its customer experience transformation project titled Super Connect.

Celent also recognized the following 16 insurers and their initiatives with Model Insurer 2020 awards at the virtual event:

Model Insurer 2020: Data, Analytics and AI

Model Insurer 2020: Legacy and Ecosystem Transformation

Model Insurer 2020: Digital and Emerging Technologies

Model Insurer 2020: Innovation Execution

Model Insurer 2020: Customer Experience Transformation

Each winning initiative is described in a case study report available to Celent’s research clients.

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