Changing conditions surrounding the coronavirus are creating a large remote workforce around the globe. For some, working outside of the office is a familiar modus operandi, but for others, it is a new and unfamiliar path. As managers learn to navigate this different reality, a new podcast from the PC360 Insurance Speak series provides some practical insights for insurance professionals and others who are supervising remote staff.

Caryn Siebert, vice president of carrier practice for Gallagher Bassett, and Jodie Hopkins, commercial lines underwriting operations leader for Westfield Insurance, will be addressing how to manage a remote workforce at the rescheduled America's Claims Executive Leadership Forum and Expo in July and shared some insights ahead of their presentation.

Keep in touch

There are a variety of ways to make working from home a more positive experience for the team. "We should not overlook the energy and positivity that a team gets from seeing and hearing from their peers," encourages Hopkins. "Do something fun like set up a breakfast meeting and BYOB (bring your own breakfast). Ask the team to share what they did over lunch that day. I have received photos of someone doing a science experiment with their kids since they are currently at home due to the schools being closed. Sending photos of their new 'co-worker' — the four-legged variety — are quite popular. This really helps people feel connected."

Laura Packard, vice president of marketing and client relations for Aartrijk, a branding firm serving clients in the insurance industry, encourages employees and managers to continue their social interactions through technology. "Exchange funny work-from-home fails. Continue to connect and share so that you do not fall into isolation," she warns. "Remember that morale ties directly into productivity. Keep that morale high, and productivity will follow!"