2020 Agent Survey: How technology drives competition

When insurance agents filled out the questionnaire for the 2020 NUPC/PIA Independent Agent Survey, respondents were offered a menu of potential choices when asked a broad question about what challenges their agency faces when it comes to adapting to new technologies and were told to check all that apply.

Since 2017, NU Property & Casualty has partnered with the National Association of Professional Insurance Agents (PIA) to develop insights from the perspective of independent property & casualty insurance agents and brokers throughout the U.S. This year’s analysis was conducted by the experts at ALM Intelligence (a division of our parent company ALM Media, LLC).