When insurance agents filled out the questionnaire for the 2020 NUPC/PIA Independent Agent Survey, respondents were offered a menu of potential choices when asked a broad question about what challenges their agency faces when it comes to adapting to new technologies and were told to check all that apply.

Since 2017, NU Property & Casualty has partnered with the National Association of Professional Insurance Agents (PIA) to develop insights from the perspective of independent property & casualty insurance agents and brokers throughout the U.S. This year's analysis was conducted by the experts at ALM Intelligence (a division of our parent company ALM Media, LLC).

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Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].

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