Keeping channels of communication open and being accessible are critical in uncertain times. (Shutterstock)
The COVID-19 outbreak continues to create uncertainty for individuals and businesses, driving demand for new service levels and angst around how to operate in a more remote working environment than ever before.
The insurance industry is on the front lines of the pandemic when it comes to supporting customers in this time of need. But for many agencies, this situation is posing the same operational threat to their own business as their clients are experiencing.
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