Data drives the factors that can make or break a network and affect how performance is measured. (Photo: Fotolia)
Maintaining robust coverage and stellar customer service in a residential property contractor network requires addressing the concerns of all stakeholders as quickly and adeptly as possible.
As a managed repair provider, the road to improving network management requires strategic analysis of several factors, including geographic network coverage, contractor onboarding and performance management, and communication. In our case, it meant switching from an outdated legacy system to a cloud-based mobile claims management platform — one that all stakeholders can access.
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