In order to obtain the benefits of AI technology, adjusters must learn how to use the AI tool correctly. (Photo: Shutterstock)
Adjusters have to adapt to whatever is thrown at them, whether it's from the policyholder, the legal system or from their own employer. Adapting to change is a key skill, especially when it comes to technology, because it is rapidly changing how adjusters handle claims.
Of all the new technology on the horizon, using artificial intelligence (AI) in claims is the most likely to change how adjusters do their jobs on a daily basis.
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