In a situation where a consumer may be displaced due to a natural disaster, this author argues that it is no longer acceptable to make insureds wait days or weeks for a disbursement. (Photo: iStock)
In 2018, more than 1.2M people were displaced by natural disasters.
Large natural disasters such as fires, hurricanes or flooding, sadly, can destroy entire communities, leaving many without a home or mailbox to call their own. These are the times that policyholders look to their insurance providers for immediate assistance and where insurance providers can create significant customer satisfaction and loyalty by their ability to instantly deliver funds to customers in their true moment of need.
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