Artificial intelligence solutions using natural language processing (NLP) have emerged to address the challenge of fewer human experts available to determine the content and intent of policy wordings. (Photo: iStock) Artificial intelligence solutions using natural language processing (NLP) have emerged to address the challenge of fewer human experts available to determine the content and intent of policy wordings. (Photo: iStock)

Large commercial and specialty insurance is a complex, document-intensive business. The complexity of policy wordings — the contract coverage, endorsements, exclusions, terms and conditions embedded within contracts — has grown exponentially.

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