Gen Z employees have grown up with technology in their hands and aren't afraid to take advantage of all it has to offer. (Illustration: Hylton Warburton)
Right when you think you've figured out what you need to know when working with millennials, another generation enters the workforce. Generation Z (Gen Z), which includes those born between 1995 and 2015, accounts for 25% of the entire U.S. population. Combined with millennials, they represent almost 50% of the U.S. population.
Like millennials, Gen Z presents both challenges and opportunities for claims managers. If understood and leveraged, they have the potential to become some of the most productive claims professionals the industry has ever seen. Gen Z has grown up with technology in their hands and they aren't afraid to take advantage of all it has to offer. They're independent and quick learners. They can multitask in ways that most of us could only dream of on a good day. However, some unique characteristics of Gen Z are radically different and not to be ignored. Let's take a look at some of these as well as their implications for claims.
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