Today's consumers increasingly use mobile devices to monitor social feeds, research services, products and providers, communicate with contacts via text and voice, and much more.
At the same time, it is estimated that there will be 20.4 billion connected devices in 2020, 3.1 billion of which will be used specifically in vertical lines of business — and with good reason. Frost & Sullivan found that using mobile devices for work saves employees 58 minutes per day while increasing productivity by 34%.
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