Claims are perhaps the most contentious part of the insurance industry, in part because many insureds may mistrust the objectivity of claims adjusting. The California Department of Insurance investigators discovered the arson scam in January 2014, when they received a tip through the department's consumer hotline regarding a string of home, business and warehouse fires. (Photo: Shutterstock)

The ringleader of a family arson crew recently pleaded guilty to a $4 million insurance fraud case, the California Department of Insurance reported.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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