The dominant theme across all the agencies that submitted nominations for this year's Agency of the Year award was a commitment to customer service. (Photo: Shutterstock)
We recently celebrated my daughter's wedding. What struck me during the festivities was the strong feeling of continuity. Both sides were fortunate to have family from several generations present as well as longtime friends. But the group also included new friends, those made within a few years of the event.
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Rosalie Donlon
Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].
