The dominant theme across all the agencies that submitted nominations for this year's Agency of the Year award was a commitment to customer service. (Photo: Shutterstock) The dominant theme across all the agencies that submitted nominations for this year's Agency of the Year award was a commitment to customer service. (Photo: Shutterstock)

We recently celebrated my daughter's wedding. What struck me during the festivities was the strong feeling of continuity. Both sides were fortunate to have family from several generations present as well as longtime friends. But the group also included new friends, those made within a few years of the event.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].

Agency Management
Technology Solutions