Real InsurTech can be found as seamless integrations and enhancements within the products we already use every day. (Photo: Shutterstock) Real InsurTech can be found as seamless integrations and enhancements within the products we already use every day. (Photo: Shutterstock)

InsurTech promises groundbreaking strides in AI and automation — products that streamline workflows and make the adjuster's job easier and the policyholder's experience better. But on the surface, InsurTech seems to ask a lot. Abandon trusted platforms. Rethink reliable processes. Replace tried and true with novel and exciting.

The problem with new

Disruption, early adoption, and startup are all hype-infused terms boasting bleeding-edge that often result in resource drainage — with little or nothing to show for it. New technology introduced prematurely before the industry is ready is not a new thing.

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