Roughly three out of four of today's consumers expect digital self-service options to manage their products and services, according to Microsoft. Few sectors within the insurance industry have witnessed to rise in popularity of digital self-service as acutely as auto insurance. The "Amazon effect" means that today's drivers appreciate the power to purchase and modify their auto insurance policies at any time and from any place. But a marked challenge for insurance carriers that provide on-demand digital services is that policyholders may be naive to the finer points of their auto coverage. This is where an insurance agent can become invaluable to drivers. Agents can educate policyholders about important exclusions that could impact their ability to successfully file future claims. Auto accidents on the rise The Insurance Information Institute has reported that both the frequency and the severity of auto accidents is going up. Between 2014 and 2016, the number of auto accident claims climbed by more than 8%. Auto accident claims also are becoming more costly. No one likes surprises, least of all a driver who has just walked away from an accident. This would be the worst time to learn that the circumstances of that crash may not be covered by their insurance. With this in mind, the slideshow above summarizes the most common car insurance exclusions. See also: |

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