Cyber incidents, in particular, concern many businesses at the moment as reports of a variety of attacks have surged in recent years. (Photo: Shutterstock) Cyber incidents, in particular, concern many businesses at the moment as reports of a variety of attacks have surged in recent years. (Photo: Shutterstock)

Insurers know that customer experience and satisfaction reflects critically on them, but many may be surprised to know that an insured's claims experience also greatly influences their level of confidence in their insurance programs, the types of services they value and their view of their vulnerability to claims in the future.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].

Agency Management
Claims Technology
Personal Lines
Corporate Risk
Analytics & Data